Privacy Policy
Holistik Hub Health & Wellbeing CIC · Last updated: April 2026
At Holistik Hub we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we store it and what your rights are. We will always handle your information with care, discretion and in full compliance with UK data protection law including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Holistik Hub Health & Wellbeing CIC is a Community Interest Company registered in England and Wales. We provide professional holistic therapy and wellbeing support for adults.
For the purposes of data protection law, Holistik Hub Health & Wellbeing CIC is the data controller responsible for your personal information.
Data controller details
Holistik Hub Health & Wellbeing CIC
Room 2, Ryton House, 73 Ryton Road, North Anston, S25 4DB
Email: [email protected]
2. What information we collect
We may collect the following types of personal information:
For the purposes of data protection law, Holistik Hub Health & Wellbeing CIC is the data controller responsible for your personal information.
Your name and contact details including phone number and email address
Information about your health, medical history, current treatment and health challenges — this is known as special category data and is treated with the highest level of care
Information about your emotional and psychological wellbeing where you choose to share this with us
Details of the therapies and support you receive from us
Notes made by your practitioner during or after sessions, held securely and confidentially
Any other information you choose to share with us during our conversations or correspondence
Special category data
Information about your health is classified as special category data under UK GDPR Article 9. This means it attracts a higher level of legal protection. We only collect and use health information where you have given us your explicit consent, and we never share it without your permission.
3. Why we collect your information
We collect and use your personal information for the following purposes:
To provide you with holistic therapy and wellbeing support tailored to your individual needs
To communicate with you about your appointments and ongoing support
To maintain appropriate records of the care and support we provide
To ensure the safety and appropriateness of the therapies we offer you
To comply with our legal and professional obligations
We do not use your personal information for marketing purposes without your explicit consent. We do not sell your data to any third party under any circumstances.
4. Our lawful basis for processing your data
Under UK GDPR we are required to have a lawful basis for processing your personal information. Our lawful bases are:
Consent — for health and special category data, we rely on your explicit consent which you give when you first engage with our services
Legitimate interests — for general contact and communication purposes, where our legitimate interest in providing you with a quality service does not override your rights
Legal obligation — where we are required by law to retain certain records
You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
5. How we store your information
Special category data
Information about your health is classified as special category data under UK GDPR Article 9. This means it attracts a higher level of legal protection. We only collect and use health information where you have given us your explicit consent, and we never share it without your permission.
We may collect the following types of personal information:
For the purposes of data protection law, Holistik Hub Health & Wellbeing CIC is the data controller responsible for your personal information.
Your name and contact details including phone number and email address
Information about your health, medical history, current treatment and health challenges — this is known as special category data and is treated with the highest level of care
Information about your emotional and psychological wellbeing where you choose to share this with us
Details of the therapies and support you receive from us
Notes made by your practitioner during or after sessions, held securely and confidentially
Any other information you choose to share with us during our conversations or correspondence
6. How long we keep your information
We retain personal and health records for a period of seven years following your last contact with us. This is in line with standard practice for health and wellbeing providers and enables us to provide continuity of care should you return to us in the future.
After seven years your records will be securely deleted or destroyed.
If you withdraw your consent and ask us to delete your records before this period, we will do so unless we are legally required to retain them.
7. Who we share your information with
We treat everything you share with us as strictly confidential. We will not share your personal information with any third party without your explicit consent, with the following limited exceptions:
Where we are legally required to do so — for example in response to a court order
Where we believe there is a serious and immediate risk of harm to you or to another person — in such circumstances we may need to contact appropriate services without your consent
Where you have given us your explicit consent to liaise with your GP, consultant or other health professional
We never share your data with advertisers, marketing companies or any commercial third parties.
8. Working alongside mainstream health services
Where you ask us to liaise with your GP, oncologist, consultant or other health professional, we will only do so with your explicit written or verbal consent. Any such communication will be limited to what is necessary and relevant to your care. We will always tell you what we have shared and with whom.
9. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
The right to access — you can request a copy of the personal information we hold about you at any time
The right to rectification — you can ask us to correct any inaccurate information we hold about you
The right to erasure — you can ask us to delete your personal information, subject to any legal obligations we have to retain it
The right to restrict processing — you can ask us to limit how we use your data in certain circumstances
The right to data portability — you can ask us to provide your data in a portable format
The right to withdraw consent — you can withdraw your consent to us processing your health data at any time
The right to object — you can object to our processing of your data where we rely on legitimate interests as our lawful basis
To exercise any of these rights please contact us using the details below. We will respond within one calendar month.
10. Cookies and website data
Our website may use cookies to improve your browsing experience. Where we use cookies that are not strictly necessary for the site to function, we will ask for your consent before placing them. You can manage your cookie preferences through your browser settings at any time.
We may collect basic anonymous analytics data about how visitors use our website — for example which pages are visited most frequently. This data cannot be used to identify you personally.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in the law or our practices. The most current version will always be available on our website. We will notify existing clients of any significant changes.
12. How to contact us or make a complaint
If you have any questions about this privacy policy, wish to exercise your rights, or have a concern about how we have handled your personal information, please contact us:
Holistik Hub Health & Wellbeing CIC
Room 2, Ryton House, 73 Ryton Road, North Anston, S25 4DB
Email: [email protected]
WhatsApp: 07498 935446
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority.
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
Holistik Hub
Professional holistic therapy working in partnership with mainstream health services across South Yorkshire.
Contact
Room 2, Ryton House, 73 Ryton Road
North Anston, S25 4DB
Holistik Hub Health & Wellbeing CIC is a registered Community Interest Company. Our therapies are complementary and non-medical. They are not a substitute for medical diagnosis or treatment. Always consult your GP or medical team about your health.
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